Improved transparency in the City of Oakland, CA

In the City of Oakland, after-hours incidents were costly and complicated, requiring manual call lists and chasing down missing information from closed offices.

Daupler was able to implement a solution for Oakland that automated significant portions of their response process. This included gathering information from reporting parties, automating call lists, and tracking the City’s progress on specific incidents as well as the performance of individual team members. In less than 8 months, the City was able to lower its number of monthly incidents from 400+ to less than 60, resulting in a direct savings of $2 million annually.

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