Solutions     |     Smaller Org

Response solutions for smaller organizations

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Smaller utilities, public works, and other service organizations have unique needs. We offer response solutions for clients with as few as 300 customers.

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Simplify documentation
Daupler's response management system, Daupler RMS, makes it easy to document customer requests and share that information with those who need it. It also automates some response documentation, reducing the need for manual data entry.
Reduce direct after-hours calls
Many city and utility leaders in small organizations receive direct calls after-hours. Let Daupler manage those evening, weekend, and holiday calls. We’ll send you only those that truly need to be addressed immediately based on your response protocols.
Pay for what you need
Daupler offers flexible and affordable plans. Select the features or services that provide the most value for your organization and customers. There is no need to pay for features your organization will not use.

Features

The Daupler Response Management System

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Daupler AI
Daupler AI is the foundation of Daupler RMS. This proprietary technology allows organizations to gather valuable insights from incident data while empowering staff and customers with web-based tools that make it easier to gather and share critical information. Daupler AI results in more efficient call management, dispatch, response coordination and incident documentation.
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Daupler Answering
Daupler’s reliable answering service can manage after-hours or overflow calls. Daupler teams are trained in utilities and public services, so they can seamlessly serve as an extension of staff outside of an organi- zation’s regular operating hours.
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Daupler Callout
Daupler Callout automates roster callouts to ensure on-call staff are contacted at the right time and in the right order. Daupler Callout enables quick and easy crew assembly once schedules, skills and escalation trees are saved in Daupler’s platform.
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Featured white paper

Response management for
smaller organizations

Download our short white paper on how response management systems can help smaller organizations.
Download our tip sheet

Related Goals

How can you help your community?

Many smaller organizations use Daupler to give on-call personnel a break after-hours and to make data management more efficient.

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Manage after-hours calls

After-hours calls can mean the on-call person in smaller organizations and communities never gets to truly disconnect. Daupler’s call centers can take these calls, send on the ones that need immediate attention, and document the rest for the next day.

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Centralize data

Many utilities and public works agencies are overwhelmed with data. Daupler RMS interfaces with multiple information systems to help identify when and where issues are occurring, and whom they’re impacting.

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“I love it, it’s a great archive for the after-hours calls that we have. Previously we were relying on documentation from our employees and trust me this is a lot better system.”
– Bamberg, SC

We serve

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Water
Respond more effectively to water system issues, from odor complaints to main breaks.
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Sewer
When sewer systems fail, your response process simply can’t.
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Electric
Restore service faster when the power goes out.
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Gas
Keep teammates and communities safer with tools to accelerate your response.
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Streets
Get better information when citizens report street issues so you know how and when to respond.
PSAPs and Dispatch
Process public works, utilities, and other 311 and 811 calls faster to keep lines open.

Learn more about our solutions

We know the last thing you need is something over-engineered or over-priced for your needs. Schedule a time to talk so we can understand your specific pain points and how Daupler might work for your organization.

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Download this tip sheet

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