Rethink real-time response. Improve customer service. Keep crews safe.

Daupler's response management system, Daupler RMS, gives you the information and tools to best respond to service requests and emergencies. In addition, we eliminate the unnecessary calls, callouts, and manual steps that make work harder.

Discover why public works, utilities, and service organizations of all sizes use Daupler for response management.

Featured Partners

City of Oakland
Johnson County Kansas
City of Durham
Watercare
Deaf Smith Electric Co-op
Bamberg, South Carolina Board of Public Works
Berea Municipal Utilities
City of Vallejo
Bakersfield
St Peters MO
Ipswich, MA
Olympia WA
Global Water Resources
Laurens, SC
City of Ottawa Kansas
OPD
SACWSD
Middletown Delaware
Lander WY
Kirkwood MO
Franklin PUD
Hudson Public Power
Zephyr Water
Baltimore, MD
Monroe LA
City of Moses Lake
Cheney Washington
Ogden Municipal Utilities, IA
San Marcos, CA
Kirkland, WA
Martinsville, VA
Port Orange, FL
Bellevue, WA
West Morgan East Lawrence
Springfield, MO
Wyandotte County Kansas City
City of Palmdale CA
Santa Barbara CA
Fayetteville, NC
Pinellas Park FL
Pawhuska OK
Opelika Utilities
Olathe Kansas
City of Santa Clarita
Orlando, FL
Davenport Florida
McCleary
Savage Minnesota
Johnson County SUD
Westminster, CO
City of Oakland
Johnson County Kansas
City of Durham
Watercare
Deaf Smith Electric Co-op
Bamberg, South Carolina Board of Public Works
Berea Municipal Utilities
City of Vallejo
Bakersfield
St Peters MO
Ipswich, MA
Olympia WA
Global Water Resources
Laurens, SC
City of Ottawa Kansas
OPD
SACWSD
Middletown Delaware
Lander WY
Kirkwood MO
Franklin PUD
Hudson Public Power
Zephyr Water
Baltimore, MD
Monroe LA
City of Moses Lake
Cheney Washington
Ogden Municipal Utilities, IA
San Marcos, CA
Kirkland, WA
Martinsville, VA
Port Orange, FL
Bellevue, WA
West Morgan East Lawrence
Springfield, MO
Wyandotte County Kansas City
City of Palmdale CA
Santa Barbara CA
Fayetteville, NC
Pinellas Park FL
Pawhuska OK
Opelika Utilities
Olathe Kansas
City of Santa Clarita
Orlando, FL
Davenport Florida
McCleary
Savage Minnesota
Johnson County SUD
Westminster, CO
Monroe LA
City of Moses Lake
Cheney Washington
Ogden Municipal Utilities, IA
San Marcos, CA
Kirkland, WA
Martinsville, VA
Port Orange, FL
Bellevue, WA
West Morgan East Lawrence
Springfield, MO
Wyandotte County Kansas City
City of Palmdale CA
Santa Barbara CA
Fayetteville, NC
Pinellas Park FL
Pawhuska OK
Opelika Utilities
Olathe Kansas
City of Santa Clarita
Orlando, FL
Davenport Florida
McCleary
Savage Minnesota
Johnson County SUD
City of Oakland
Johnson County Kansas
City of Durham
Watercare
Deaf Smith Electric Co-op
Bamberg, South Carolina Board of Public Works
Berea Municipal Utilities
City of Vallejo
Bakersfield
St Peters MO
Westminster, CO
Ipswich, MA
Olympia WA
Global Water Resources
Laurens, SC
City of Ottawa Kansas
OPD
SACWSD
Middletown Delaware
Lander WY
Kirkwood MO
Franklin PUD
Hudson Public Power
Zephyr Water
Baltimore, MD
Monroe LA
City of Moses Lake
Cheney Washington
Ogden Municipal Utilities, IA
San Marcos, CA
Kirkland, WA
Martinsville, VA
Port Orange, FL
Bellevue, WA
West Morgan East Lawrence
Springfield, MO
Wyandotte County Kansas City
City of Palmdale CA
Santa Barbara CA
Fayetteville, NC
Pinellas Park FL
Pawhuska OK
Opelika Utilities
Olathe Kansas
City of Santa Clarita
Orlando, FL
Davenport Florida
McCleary
Savage Minnesota
Johnson County SUD
City of Oakland
Johnson County Kansas
City of Durham
Watercare
Deaf Smith Electric Co-op
Bamberg, South Carolina Board of Public Works
Berea Municipal Utilities
City of Vallejo
Bakersfield
St Peters MO
Westminster, CO
Ipswich, MA
Olympia WA
Global Water Resources
Laurens, SC
City of Ottawa Kansas
OPD
SACWSD
Middletown Delaware
Lander WY
Kirkwood MO
Franklin PUD
Hudson Public Power
Zephyr Water
Baltimore, MD

Solutions by Goals

What do you want to achieve for your community?

Whether your focus is on responding faster, improving communications with customers, doing more with a smaller budget, or getting better insights from your data, Daupler's technology can help.

Manage after-hours calls
Manage after-hours calls

After-hours calls are often difficult to manage – whether they’re sent to county dispatch, an on-call person, or voicemail. Daupler’s call centers can handle call intake, notify appropriate staff about urgent issues, and document noncritical calls for the next day.

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Save money
Save money

Organizations often allocate significant funds for overtime but have a hard time auditing or reducing overtime spend. Daupler RMS increases visibility into incident resource management and reduces unnecessary callouts.

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Centralize data
Centralize data

Many utilities and public works agencies are overwhelmed with data. Daupler RMS interfaces with multiple information systems to help identify when and where issues are occurring, and whom they’re impacting.

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Keep crews safe
Keep crews safe

Response crews frequently encounter dangerous situations when working with critical infrastructure. Daupler logs site arrival times and crew check-ins to help ensure crews make it back safely.

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Drive customer engagement
Drive customer engagement

With Daupler Engage, customers can submit photos and notes to better inform response teams. They can also track the progress of service requests or incidents online, minimizing unnecessary callbacks.

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Notify customers
Notify customers

Efficiently send mass notifications via text, email, or phone. Daupler's flat fee pricing structure lets you send critical information to customers without worrying about high bills.

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Empower customer service
Empower customer service

Provide tools to help customer service staff capture and relay pertinent information when response times matter most. Embedded operating procedures help elevate performance and increase team and customer satisfaction.

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Accelerate dispatch
Accelerate dispatch

Eliminate dispatch delays and inefficiencies. Daupler helps your team collect the right information from customers, share that information with the right crew members, and automate callouts and documentation.

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Features

The Daupler Response Management System

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Daupler AI
Daupler AI is the foundation of Daupler RMS. This proprietary technology allows organizations to gather valuable insights from incident data while empowering staff and customers with web-based tools that make it easier to gather and share critical information. Daupler AI results in more efficient call management, dispatch, response coordination, and incident documentation.
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Daupler Answering
Many organizations use Daupler’s reliable answering service to manage after-hours or overflow calls. Daupler teams are trained in utilities and public services, so they can seamlessly serve as an extension of staff outside of regular operating hours.
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Daupler Callout
Daupler Callout automates roster callouts to ensure on-call staff are contacted at the right time and in the right order. Daupler Callout enables quick and easy crew assembly once schedules, skills, and escalation trees are saved in Daupler’s platform.
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Daupler Engage
Daupler Engage enables customers to send photos and detailed incident reports using a mobile app, web portal, or text message. It also allows customers to track response progress.
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Daupler Notify
Daupler’s mass notification solution facilitates efficient and accurate communication with customers for a flat fee during planned maintenance or emergency incidents.
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Event Detection
Event Detection facilitates a coordinated response when multiple calls or alarms are related to one incident. It reduces duplicate dispatches and allows callers to opt in to receive status updates related to ongoing response efforts.
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Daupler Analytics
Daupler’s analytics module takes the data from Daupler RMS and turns it into powerful insights. Incident heat maps help with maintenance planning, and team metrics identifies potential coaching opportunities.
Two public works workers looking at an incident on a cell phone

How it works

Daupler RMS is a software platform accessible from any device, anywhere. There is nothing to install, update, or otherwise maintain. When you choose Daupler's software solutions, we assign a dedicated team member to learn about your organization and configure the platform to best fit your needs and objectives. The intuitive and easy-to-use interface can be managed by a designated administrator without any coding or development expertise. You’ll see benefits immediately.

Results
Saving time, cost, and customer frustration

Daupler is producing significant results for public works and utilities across the country. Clients are seeing 20-75% reduction in callouts, tens of thousands up to millions of dollars in cost savings, and higher team and customer satisfaction from streamlined processes. With Daupler, communities spend less time without services and more time enjoying healthy, safe, and sanitary conditions. Isn’t it time we wrote your success story?

Discover what Daupler can do for your organization.

Gather the information and gain the insights you need, when and where you need them. There’s nothing to install, update, or otherwise maintain. Daupler is fully customizable.