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Reduce response management costs
Identify overtime trends
Daupler RMS incident documentation capabilities provide insights into overtime costs. Many organizations have discovered opportunities to update processes that result in less overtime. In some cases, Daupler RMS has enabled organizations to identify and eliminate fraudulent overtime claims.
Minimize unnecessary overtime
Daupler RMS helps determine if an incident needs to be addressed immediately or can wait until the next business day. It also provides tools, such as automated callout, to accelerate incident response. These capabilities can reduce overtime costs.
Update information without technical support
Organizations can easily add and change their team member profiles, skills, schedules, escalation trees, and more within Daupler’s response management platform. There is no need to engage Daupler for these changes nor will any change fees be incurred.
Avoid hidden or tiered fees
A flat fee pricing model is offered to each organization to ensure transparency and reliability for budget planning. Daupler works with organizations to establish the functionality and pricing that fits their needs. Users of the Daupler platform do not see higher bills or premium fees after sending customers critical information.
Features
The Daupler Response Management System
Daupler AI
Daupler AI is the foundation of Daupler RMS. This proprietary technology allows organizations to gather valuable insights from incident data while empowering staff and customers with web-based tools that make it easier to gather and share critical information. Daupler AI results in more efficient call management, dispatch, response coordination and incident documentation.
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Daupler Callout
Daupler Callout automates roster callouts to ensure on-call staff are contacted at the right time and in the right order. Daupler Callout enables quick and easy crew assembly once schedules, skills and escalation trees are saved in Daupler’s platform.
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Daupler Analytics
Daupler’s analytics module takes the data from Daupler RMS and turns it into powerful insights. Incident heat maps help with maintenance planning, and team metrics show who is performing well and potential coaching opportunities.
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Featured Case Study
Saving time & costs
The Unified Government of Wyandotte County and Kansas City, KS has achieved significant time and cost savings using Daupler RMS.
“Daupler came in and in the first year, I think it cut our overtime budget by about a third right off the bat, just because we were able to see where our costs were going and how people were spending their time.”
Meg Cody, Data Collection Supervisor
The City of Durham Water Department
The City of Durham Water Department