Resources | Case Studies
Saving time, hassle, & money for clients
Public works, utilities, and other service providers across North America are using Daupler to remove pain points from their response processes. With Daupler, their communities spend less time without services and more time enjoying healthy and safe conditions. Isn’t it time we wrote your success story?
Water
Sewer
St Lucie County simplifies communications
Discover how Daupler's mass notification system works with Daupler RMS to streamline response and keep customers informed.
Sewer
Water
Public Works
Oakland Fire Department and Dispatch Assist
Learn how the Oakland Fire Department Communications Dispatch Center uses Daupler Dispatch Assist to get to the next call faster.
Electric
Water
Sewer
Streamlining locates to provide relief for a short-staffed utility
Learn how Pleasant View Water & Sanitation District used Daupler's technology to streamline their locates.
Electric
Shifting dispatch to a dedicated system
Learn how Kirkwood, MO's electric department streamlined their operations by replacing police dispatch with a Response Management System
Electric
Daupler and Overton Power District No. 5
Overton Power District No. 5 struggled with the inefficiencies of their previous traditional call center provider. Daupler helped them control costs and keep customers in the loop.
Public Works
Water
Sewer
Streets
Saving Christmas in Olympia Washington
Olympia's public works department partnered with Daupler to solve issues related to dispatch, communications, scheduling and more.
Sewer
Water
Shifting after-hours dispatch from the plant
St. Peters turned to Daupler to manage after-hours dispatch to improve customer service and keep operators focused on their main roles.
Water
Increased efficiency in the City of Durham, NC
The Daupler team was able to customize and implement a solution for the City within days. In the first month, Daupler cut their overtime hours in half, and our software continues to save the City of Durham $200,000 annually.
Electric
Water
Sewer
Improving customer service for Berea Municipal Utilities
Whether their questions are related to billing or an outage, customers want answers and fixes. Berea Municipal Utilities uses Daupler to respond faster, to share information with customers and team members, and to ensure calls and incidents don’t get lost.
Streets
Wastewater
Improved transparency in the City of Oakland, CA
In the City of Oakland, after-hours incidents were costly and complicated, requiring manual call lists and chasing down missing information from closed offices.