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Shifting dispatch to a dedicated system

Without utility staff coverage for customer calls during evenings or weekends, the City of Kirkwood Electric Department was relying on 911 services to manage after-hours calls and high call volume events. The City recognized a need for a dedicated system to manage customer communications and adopted Daupler RMS to meet customer expectations and improve response performance.

You are only as good as the way you handled your last outage. Pictures are worth a thousand words when it comes to knowing where you have a downed tree or a downed wire...

Mark Petty, Director

Shifting dispatch to a dedicated system

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Success Story: Kirkwood, MO

Discover how Kirkwood, MO's Electric Department partnered with Daupler to streamline their operations.

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Features

The Daupler Response Management System

Daupler AI is the foundation of Daupler RMS. This proprietary technology allows organizations to gather valuable insights from incident data while empowering staff and customers with web-based tools that make it easier to gather and share critical information. Daupler AI results in more efficient call management, dispatch, response coordination, and incident documentation.

Daupler Answering

Many organizations use Daupler’s reliable answering service to manage after-hours or overflow calls. Daupler teams are trained in utilities and public services, so they can seamlessly serve as an extension of staff outside of regular operating hours.

Daupler Callout

Daupler Callout automates roster callouts to ensure on-call staff are contacted at the right time and in the right order. Daupler Callout enables quick and easy crew assembly once schedules, skills, and escalation trees are saved in Daupler’s platform.

Daupler Engage enables customers to send photos and detailed incident reports using a mobile app, web portal, or text message. It also allows customers to track response progress.

Daupler’s mass notification solution facilitates efficient and accurate communication with customers for a flat fee during planned maintenance or emergency incidents.

Event Detection

Event Detection facilitates a coordinated response when multiple calls or alarms are related to one incident. It reduces duplicate dispatches and allows callers to opt in to receive status updates related to ongoing response efforts.

Daupler Analytics

Daupler’s analytics module takes the data from Daupler RMS and turns it into powerful insights. Incident heat maps help with maintenance planning, and team metrics identifies potential coaching opportunities.