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Shifting dispatch to a dedicated system

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Without utility staff coverage for customer calls during evenings or weekends, the City of Kirkwood Electric Department was relying on 911 services to manage after-hours calls and high call volume events. The City recognized a need for a dedicated system to manage customer communications and adopted Daupler RMS to meet customer expectations and improve response performance.

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You are only as good as the way you handled your last outage. Pictures are worth a thousand words when it comes to knowing where you have a downed tree or a downed wire...
Shifting dispatch to a dedicated system

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Success Story: Kirkwood, MO

Discover how Kirkwood, MO's Electric Department partnered with Daupler to streamline their operations.

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