Without utility staff coverage for customer calls during evenings or weekends, the City of Kirkwood Electric Department was relying on 911 services to manage after-hours calls and high call volume events. The City recognized a need for a dedicated system to manage customer communications and adopted Daupler RMS to meet customer expectations and improve response performance.
Related Case Studies
Electric
Daupler and Overton Power District No. 5
Overton Power District No. 5 struggled with the inefficiencies of their previous traditional call center provider. Daupler helped them control costs and keep customers in the loop.
%20copy.jpg)
Public Works
Water
Sewer
Streets
Saving Christmas in Olympia Washington
Olympia's public works department partnered with Daupler to solve issues related to dispatch, communications, scheduling and more.
Sewer
Water
Shifting after-hours dispatch from the plant
St. Peters turned to Daupler to manage after-hours dispatch to improve customer service and keep operators focused on their main roles.
Let’s discuss your future success.
Set up time for a quick chat to see if a partnership might make sense.
