Rethink real-time response. Improve customer service. Keep crews safe.
Daupler's response management system, Daupler RMS, gives you the information and tools to best respond to service requests and emergencies. In addition, eliminate the unnecessary calls, callouts, and manual steps that make work harder than necessary.
Discover why public works, utilities, and service organizations of all sizes use Daupler for response management.
Solutions by Goals
What do you want to achieve for your community?
Whether your focus is on responding faster, improving communications with customers, doing more with a smaller budget, or getting better insights from your data, Daupler's technology can help.
After-hours calls are often difficult to manage – whether they’re sent to county dispatch, an on-call person, or voicemail. Daupler’s call centers can handle call intake, notify appropriate staff about urgent issues, and document noncritical calls for the next day.Learn More →
Organizations often allocate significant funds for overtime but have a hard time auditing or reducing overtime spend. Daupler RMS increases visibility into incident resource management and reduces unnecessary callouts.Learn More →
Many utilities and public works agencies are overwhelmed with data. Daupler RMS interfaces with multiple information systems to help identify when and where issues are occurring, and whom they’re impacting.Learn More →
Response crews frequently encounter dangerous situations when working with critical infrastructure. Daupler logs site arrival times and crew check-ins to help ensure crews make it back safely.Learn More →
With Daupler Engage, customers can submit photos and notes to better inform response teams. They can also track the progress of service requests or incidents online, minimizing unnecessary callbacks.Learn More →
Efficiently send mass notifications via text, email, or phone. Daupler's flat fee pricing structure lets you send critical information to customers without worrying about high bills.Learn More →
Provide tools to help customer service staff capture and relay pertinent information when response times matter most. Embedded operating procedures help elevate performance and increase team and customer satisfaction.Learn More →
Eliminate dispatch delays and inefficiencies. Daupler helps your team collect the right information from customers, share that information with the right crew members, and automate callouts and documentation.Learn More →
The Daupler Response Management System
How it works
Daupler RMS is a software platform accessible from any device, anywhere. There is nothing to install, update, or otherwise maintain. When you choose Daupler's software solutions, we assign a dedicated team member to learn about your organization and configure the platform to best fit your needs and objectives. The intuitive and easy-to-use interface can be managed by a designated administrator without any coding or development expertise. You’ll see benefits immediately.
Industries we serve
Daupler is producing significant results for public works and utilities across the country. Clients are seeing 20-75% reduction in callouts, tens of thousands up to millions of dollars in cost savings, and higher team and customer satisfaction from streamlined processes. With Daupler, communities spend less time without services and more time enjoying healthy, safe, and sanitary conditions. Isn’t it time we wrote your success story?
Discover what Daupler can do for your organization.
Gather the information and gain the insights you need, when and where you need them. There’s nothing to install, update, or otherwise maintain. Daupler is fully customizable.