About Daupler RMS
Eliminate inefficiencies and unnecessary costs from your response processes.
Daupler’s response management system, Daupler RMS, provides unparalleled communication, automation, and data management capabilities for utilities, public works, and other service providers. It is currently used by more than 200 municipalities and private organizations of all sizes to increase efficiency, safety, and cost savings in communities across North America.
Why use Daupler RMS?
Daupler’s response management system offers a wide range of benefits for organizations of all types and sizes. Specific needs vary, but these are some of the most common customer use cases.
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What is an RMS?
The Daupler Response Management System
Frequently Asked Questions
The cost of Daupler RMS is based on organization size, your customer or population base, and the modules selected. Daupler offers affordable options to get started.
Daupler implementation is intentionally straightforward, because we know this is a common pain point for software deployment. We work closely with your team to configure the system to meet your needs, and a dedicated client success manager ensures your team gets up and running fast.
No. Daupler is a software-as-a-service, so there is no physical equipment necessary. The platform can be accessed from any standard smartphone, tablet, laptop, or PC.
In addition to a dedicated client success manager, we offer 24x7x365 technical support to ensure your success.
Work order systems are valuable for tracking scheduled and completed work. Daupler RMS provides functionality above and beyond work order tracking. It analyzes data from customers and infrastructure inputs to determine when work needs to be done and which personnel resources need to be deployed. It provides tools to accelerate the response process, including automation of incident creation and documentation, as well as callouts and escalation trees. The platform detects duplicate reports to prevent duplicate dispatch calls, and the communication tools allow organizations to engage customers about service requests and emergency incidents. It can integrate with your work order system to streamline the documentation process.
The customer engagement tools within Daupler provide enhanced citizen request functionality. Unlike many other systems, Daupler RMS processes citizen or customer inputs and turns them into actionable data using its proprietary AI technology. By layering sophisticated data analysis tools on top of the captured information, Daupler Engage makes it easy for staff to contact the right people at the right time during response efforts. The platform also offers a suite of tools to facilitate and document response efforts.