Solutions | expedite 311 handoffs
Empower dispatch teams to quickly manage public works and utilities calls.
Simplify public works/utilities dispatch
Daupler Dispatch Assist makes it easy to capture public works and utilities call information with a simple digital form. The software analyzes the call information to help the dispatcher route the incident information to appropriate personnel. It also streamlines handoffs based on protocols and contact details embedded in the system.
Enhance team performance
Training new personnel and helping teams meet performance goals is made easier by building dispatch processes and rules into the platform. Intuitive forms and notification steps minimize how much information staff needs to remember to effectively manage calls.
Access real-time incident information
If a public works or utilities organization also uses Daupler's response management system (Daupler RMS), dispatchers can see the latest information for reported incidents. This reduces the time required to get the latest information if a customer or emergency responder requests an update.
Improve customer satisfaction
Customers and community stakeholders expect clear communication, accurate information, and quick resolution when services are disrupted. Daupler's software for PSAPs and dispatch centers makes it easy to route public works and utilities calls, including utility locates. This helps resolve those issues faster while keeping lines open for public safety emergencies.
Features
The Daupler Response Management System
Daupler AI
Daupler AI is the foundation of Daupler RMS. This proprietary technology allows organizations to gather valuable insights from incident data while empowering staff and customers with web-based tools that make it easier to gather and share critical information. Daupler AI results in more efficient call management, dispatch, response coordination, and incident documentation.
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Daupler Engage
Daupler Engage enables customers to send photos and detailed incident reports using a mobile app, web portal, or text message. It also allows customers to track response progress.
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Daupler Event Detection
Event Detection facilitates a coordinated response when multiple calls or alarms are related to one incident. It reduces duplicate dispatches and allows callers to opt in to receive status updates related to ongoing response efforts.
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Featured Case Study
How Daupler supports the UG’s 311 team
The 311 team at the Unified Government of Wyandotte County and Kansas City, KS uses Daupler to take after-hours and spillover calls.
"The ability to have the calls screened has reduced the number of calls. We have a methodology to track the number of after-hours calls we receive, and the ability to keep track of how many hours the guys are actually spending in the field—nights and weekends. Generally, really pleased with the system."
– Barbara Biggs, Roxborough, CO Water and Sanitation District