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The Daupler Blog
Updates and ruminations on technology, utilities, public works, and other service industries
Building customer trust builds dividends
When an issue occurs, customers expect reliable communication with service providers. Investing in customer engagement today offers an exponential return for future event management scenarios.
Artificial intelligence and response management: the basics
Artificial intelligence (AI) has become both common and confusing as its role in our lives has grown exponentially in the last decade. This article reviews some AI basics and how they relate to response management.
CEO Reflections on 2021 and 2022
Daupler's CEO offers his thoughts on a challenging 2021 and a promising 2022.
8 reasons to use a response management system
At Daupler, we are familiar with common concerns about adopting a response management system (RMS). In the following summary, we address these concerns and more by outlining 8 simple reasons to use a RMS.
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