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Updates and ruminations on technology, utilities, public works, and other service industries.

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Water/Wastewater
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Simplifying contractor management with response management systems

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Daupler Marketing

November 16, 2023

Managing internal staff can be difficult enough, but introducing contractors creates additional challenges.

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Customer Service
Water/Wastewater
Power

When call volumes get out of hand

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Daupler Marketing

November 9, 2023

Infrastructure issues are hard to predict. So are call volumes. If you're considering overflow call center support, ask these questions.

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Customer Experience
Technology
Water/Wastewater
Power

What is a Smart IVR and why do we care?

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Daupler Marketing

October 27, 2023

Learn more about the features and benefits of a smart IVR.

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Customer Experience
Process
Power
Water/Wastewater

A photo is worth 1000 words

by

Daupler Marketing

October 17, 2023

Learn the difference photos from customers can make when responding to calls.

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