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Updates and ruminations on technology, utilities, public works, and other service industries.

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Power
Customer Experience
Process

Case study: Switching from a traditional call center to save time and money

by

Daupler Marketing

February 12, 2024

OPD5’s traditional call center overcharged and underdelivered during power outages. Daupler helped them provide better service while reducing costs.

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People

Year in Review - 2023

by

Andrea Savage

January 11, 2024

Our people, our customers, our business - our thanks for an amazing 2023!

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Power
Water/Wastewater
Technology
Process

It's winter storm season - are you ready?

by

Daupler Marketing

December 7, 2023

One doesn't prepare for winter storms in a day. But there is one way to add resilience fast.

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People
Power
Water/Wastewater
Process

Simplifying contractor management with response management systems

by

Daupler Marketing

November 16, 2023

Managing internal staff can be difficult enough, but introducing contractors creates additional challenges.

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