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The Daupler Blog
Updates and ruminations on technology, utilities, public works, and other service industries
Not all callout tools are created equal
Automated callout tools have emerged as industry best practice, but not all callout tools are created equal.
Prevent utility imposter scams with response management
Utility imposter scams were the third-most common scam category according to consumer claims tracked by the FTC. Leveraging technology and automation can improve communication and situational awareness with utility customers.
The mobile conundrum
Adoption of utility and government applications is on the rise, but not ubiquitous. It's not likely someone will want to download an app at the height of an emergency, such as a water main break or power outage.
Faster response times help minimize water loss
Main breaks result in billions of water lost every day. Discover how response management technology can help.
Today's workforce challenges: Doing more with less
Amidst the pandemic, service organizations faced myriad challenges, not the least of which was maintaining staffing levels. Response management technology can help teams with performance, onboarding, and burn-out.
The role of artificial intelligence in event detection
Event detection - the ability to detect an issue impacting multiple people - is a key way to streamline response. This article discusses how it leverages AI to do so.
Empowering customer service with artificial intelligence
Customer service teams are struggling to maintain staffing levels in today's competitive job environment. Technology can help teams maintain or improve service levels despite staffing challenges.
Building customer trust builds dividends
When an issue occurs, customers expect reliable communication with service providers. Investing in customer engagement today offers an exponential return for future event management scenarios.
Artificial intelligence and response management: the basics
Artificial intelligence (AI) has become both common and confusing as its role in our lives has grown exponentially in the last decade. This article reviews some AI basics and how they relate to response management.
CEO Reflections on 2021 and 2022
Daupler's CEO offers his thoughts on a challenging 2021 and a promising 2022.
8 reasons to use a response management system
At Daupler, we are familiar with common concerns about adopting a response management system (RMS). In the following summary, we address these concerns and more by outlining 8 simple reasons to use a RMS.
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