Resources | BLOG

The Daupler Blog

Updates and ruminations on technology, utilities, public works, and other service industries

Advancements in mass notifications for utilities

Mass notifications have come a long way from door-to-door communications, but there are still challenges. Learn how new technology can help you get the right message to the right people as quickly as possible, as well as stay up-to-date with any new photos or texts submitted by customers.

Why we do what we do

At Daupler, we come to work every day because we know we are making a positive impact on our clients and their communities. In this blog, hear a bit more on what drives some of our team members.

Finding focus in the storm - part 1: Flooding

Prioritizing crew efforts during a major storm can be difficult. Heat maps can streamline that process.

Reflections on 2022

As we wrap up another year, we wanted to take a moment to reflect on some of the stories we've heard from clients and trends we've seen in our industry.

How Daupler saved Christmas in Olympia, WA

The public works department in Olympia, WA does a lot for their community, and Caroline Inions, their program assistant, is key in keeping them running. Learn why Caroline and team implemented Daupler RMS, and how that turned into a happy holiday story for one employee.

Response management: Beyond the call

The call management process determines how quickly the appropriate stakeholders are notified, how efficiently response teams are mobilized, and how well an incident is documented. These metrics have significant implications for compliance and liability when damage to the environment or property occurs.

Case study: Realizing efficiency gains with improved customer engagement

Learn how this utility uses response management and customer engagement technology to prioritize response while keeping customers informed.

Not all callout tools are created equal

Automated callout tools have emerged as industry best practice, but not all callout tools are created equal.

Prevent utility imposter scams with response management

Utility imposter scams were the third-most common scam category according to consumer claims tracked by the FTC. Leveraging technology and automation can improve communication and situational awareness with utility customers.

The mobile conundrum

Adoption of utility and government applications is on the rise, but not ubiquitous. It's not likely someone will want to download an app at the height of an emergency, such as a water main break or power outage.

Faster response times help minimize water loss

Main breaks result in billions of water lost every day. Discover how response management technology can help.

Today's workforce challenges: Doing more with less

Amidst the pandemic, service organizations faced myriad challenges, not the least of which was maintaining staffing levels. Response management technology can help teams with performance, onboarding, and burn-out.

The role of artificial intelligence in event detection

Event detection - the ability to detect an issue impacting multiple people - is a key way to streamline response. This article discusses how it leverages AI to do so.

Empowering customer service with artificial intelligence

Customer service teams are struggling to maintain staffing levels in today's competitive job environment. Technology can help teams maintain or improve service levels despite staffing challenges.

Building customer trust builds dividends

When an issue occurs, customers expect reliable communication with service providers. Investing in customer engagement today offers an exponential return for future event management scenarios.

Artificial intelligence and response management: the basics

Artificial intelligence (AI) has become both common and confusing as its role in our lives has grown exponentially in the last decade. This article reviews some AI basics and how they relate to response management.

CEO Reflections on 2021 and 2022

Daupler's CEO offers his thoughts on a challenging 2021 and a promising 2022.

8 reasons to use a response management system

At Daupler, we are familiar with common concerns about adopting a response management system (RMS). In the following summary, we address these concerns and more by outlining 8 simple reasons to use a RMS.

Using artificial intelligence to reduce response times

Public works operations and water utility personnel are now using AI-enabled insight to better serve their communities and save money.