Solutions | electric
Response management solutions for electric distribution utilities
Identify location, root cause, and other insights that accelerate time to restoration with Daupler RMS.
The value of on-scene photos
Benefits of using Daupler RMS
Electric utilities use Daupler for the additional intelligence that reduces restoration times, plus much more.
Classify and locate issues quickly
Empower customer service teams
Improve customer communications
Document incident data easily
Used by electric providers across the country
Use cases
Daupler RMS analyzes incoming data from customers and systems and highlights critical issues fast – particularly useful during an outage.
Learn More ➞Some utilities experience delays getting issue data from their contract call centers, or the data is incomplete. With Daupler, get the right data, immediately.
Learn More ➞On-scene photos from customers inform crews about equipment and personnel needed, and where to find the fault. Automated callout gets teams together fast.
Learn More ➞How electric utility partners use Daupler
"You are only as good as the way you handled your last outage. Pictures are worth a thousand words when it comes to knowing where you have a downed tree or a downed wire…”
Kirkwood, MO
“It was an easy call to say, ‘Hey, what would benefit [the crews] more is to be able to use web apps and text messages versus receiving a phone call from some dispatcher at a call center… We implemented Daupler and as a result of that transition, it’s just almost been a night and day different in the response of our team.”
General Manager, Deaf Smith
featured Integrations
Built to connect
Daupler’s response management system can integrate with a number of different systems to help centralize data and reduce duplicate data entry.
More resources
Taking a new approach
Deaf Smith Electric saw significant impact when they transitioned from their traditional response management process to Daupler RMS.
Using dedicated dispatch
Learn the benefits gained by Kirkwood, MO’s electric department when they moved after-hours dispatch from their police department to Daupler.
Shift spillover calls to Daupler
Berea Municipal Utilities shares the benefits of being able to shift calls to Daupler during unexpected events.