Solutions | Manage After Hours dispatch
Dispatch after-hours calls that need attention. Save the rest for later.
Managing after-hours calls can be challenging for a number of reasons. Unnecessary dispatches to on-call personnel causes unnecessary overtime and stress on crews. Emergency after-hours calls incorrectly flagged as low priority can result in otherwise avoidable costs or damage. Daupler can help.
Dispatch only when necessary
Daupler RMS provides tools to help call takers know when to dispatch a service request immediately and when to put it in queue for the next business day. The platform also helps to ensure the right information gets to the right place, so on-call personnel have the information they need when a call is dispatched.
Offload responsibility for after-hours dispatch
Daupler’s call center teams are trained to take calls on behalf of utilities and a broad range of service providers. They are available 24 hours a day, every day of the year, including holidays. Daupler’s call centers can also be used for high-volume daytime incidents.
Reduce overtime costs by reducing unnecessary callouts. When a crew needs to be dispatched, eliminate delays by giving them all the information they need to prepare for and respond to an issue efficiently.
Document incidents comprehensively
Daupler RMS automatically documents all calls, not just those that require dispatch. This gives you a comprehensive view into after-hours call activity and creates a complete record for staff who manage response during regular business hours.
The Daupler Response
Daupler AI generates more valuable insights from incident data while empowering staff and customers with web-based tools that make it easier to gather and share critical information. Daupler AI results in more efficient call management, dispatch, response coordination, and incident documentation.
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Daupler’s trained call center teams can manage after-hours, holiday, and spillover calls. Daupler teams are trained in utilities and public services, so they can seamlessly serve as an extension of staff outside of an organization’s regular operating hours.
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"The ability to have the calls screened has reduced the number of calls. We have a methodology to track the number of after-hours calls we receive, and the ability to keep track of how many hours the guys are actually spending in the field—nights and weekends. Generally, really pleased with the system."
– Barbara Biggs, Roxborough, CO Water and Sanitation District