Solutions | Trash collections

Response management solutions for trash collections providers

With Daupler RMS, your department can focus more on solving solid waste collections issues and less on call taking and paperwork.

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Benefits of using Daupler RMS

Validate requests, troubleshoot missed collections, and call back customers from a single platform.

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Reduced customer call volume

Customers can report issues online, with detailed descriptions and photos. They can also add comments and see status updates, reducing the need for callbacks.

Efficient call management

Manage high call volumes during peak times with Daupler’s call overflow feature to ensure customer inquiries are promptly addressed.

Data-driven insights

Identify trends, recurring issues, and areas for improvement with the data collected by Daupler’s system on service requests, issue types, and customer interactions.

Reduced paperwork

Daupler RMS integrates with all prominent route-tracking software, CIS and billing software, and more.

Used by water providers across the country

Use cases

Daupler’s solutions work with your existing systems to enhance customer service and expedite issue resolution.

Customer education

Sometimes there’s a valid reason for missed pickups. Staff can reference customer-provided photos to identify situations that require customer education.

Accelerate Dispatch ➞

Bulky items

Easily see when requests for bulky items are not eligible for residential collection and inform customers to make other arrangements.

Notify Customers ➞

Staff performance

Customers can upload photos demonstrating crew errors that can be used for coaching. Crews can use photos to document pickups or customer policy violations.

Daupler Callout ➞

featured Integrations

Built to connect

Daupler’s response management system can integrate with a number of different systems to help centralize data and reduce duplicate data entry.

CMMS and Work Order Management systems

Integrations with CMMS or work order systems enables a singular tracking tool for work activities related to routine maintenance, service requests, and emergency responses.

Automated Metering Infrastructure (AMI) and other sensors/IoTs

Daupler RMS can use data from water meters and other sensors to create incident reports. It can also combine system sensor data with customer reports to present a more comprehensive incident view.

Customer management software, including Billing, CIS, and CRM systems

Daupler RMS can integrate with customer-related databases so staff can easily see billing status and history related to service requests.

Citizen Request Management Systems

Requests handled through an existing Citizen Request Management system can be routed through Daupler RMS. Daupler AI can then route and track each response request.

Geographic Information Systems (GIS)

Data from GIS platforms can be overlaid on data from Daupler RMS to show where service requests and emergencies are occurring across the system or infrastructure network.

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