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Customer complaint management for trash collections providers

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Daupler RMS (response management system) for Trash Collections departments works with your existing systems to enhance customer service, expedite issue resolution, and improve call management. With Daupler RMS, your department can focus more on solving problems and less on call taking and paperwork. Admins can validate requests, troubleshoot missed collections, and call back customers from a single platform.

Better issue information with fewer calls
The customer portal allows customer to report issues digitally, add photos, detailed descriptions, and notes to their service requests, and providers can gain clearer insights into the issues at hand.
Efficient call management
Daupler's call overflow feature enables solid waste organizations to efficiently manage high call volumes during peak times. Ensures customer inquiries are promptly addressed, leading to improved customer satisfaction and reduced wait times.
Data-driven insights
Daupler's system gathers data on service requests, issue types, and customer interactions. This data can be analyzed to identify trends, recurring issues, and areas for improvement.
Reduced paperwork
Daupler RMS integrates with all prominent route-tracking software, CIS and billing software, and more.

Related GOALS

What do you want to achieve for your community?

Trash collections team use Daupler RMS to enhance customer service - educating customers, scheduling new pickups, or addressing team issues as needed.

Expedite 311 handoffs

Public safety access points (PSAPs) and dispatch centers are often required to maintain high service levels. This can be challenging when non-emergency calls require significant bandwidth. Daupler helps teams hand off public works and utilities calls faster to ensure capacity for emergency call management.

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Empower customer service

Provide tools to help call takers and crews understand when a customer needs simple clarification on policies, or when a pickup is required. Embedded operating procedures help elevate performance and increase team and customer satisfaction.

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Notify customers

Efficiently send mass notifications via text, email, or phone. Daupler's flat fee pricing structure lets you send critical information to customers without worrying about high bills.

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Drive customer engagement

With Daupler Engage, customers can submit photos and notes to better inform response teams. They can also track the progress of service requests or incidents online, minimizing unnecessary callbacks.

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“We know exactly what is going on and when. Daupler has been saving us a good amount of money, … even preventing illegitimate calls to eliminate false overtime hours. The crew picked up on how to use Daupler and what Daupler does quickly; making it an efficient process with good explanations. ”

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solutions for trash collections providers.