Solutions | trash collections
Customer complaint management for trash collections providers
Daupler RMS (response management system) for Trash Collections departments works with your existing systems to enhance customer service, expedite issue resolution, and improve call management. With Daupler RMS, your department can focus more on solving problems and less on call taking and paperwork. Admins can validate requests, troubleshoot missed collections, and call back customers from a single platform.
What do you want to achieve for your community?
Trash collections team use Daupler RMS to enhance customer service - educating customers, scheduling new pickups, or addressing team issues as needed.
Public safety access points (PSAPs) and dispatch centers are often required to maintain high service levels. This can be challenging when non-emergency calls require significant bandwidth. Daupler helps teams hand off public works and utilities calls faster to ensure capacity for emergency call management.Learn More →
Provide tools to help call takers and crews understand when a customer needs simple clarification on policies, or when a pickup is required. Embedded operating procedures help elevate performance and increase team and customer satisfaction.Learn More →
Efficiently send mass notifications via text, email, or phone. Daupler's flat fee pricing structure lets you send critical information to customers without worrying about high bills.Learn More →
With Daupler Engage, customers can submit photos and notes to better inform response teams. They can also track the progress of service requests or incidents online, minimizing unnecessary callbacks.Learn More →
Built to connect
Daupler’s response management system can integrate with a number of different commonly used systems to centralize data, providing a more holistic view of incidents and reducing manual data entry.