Solutions | Drive Customer Engagement
Increase customer satisfaction through engagement and communication
Accommodate customer communication preferences
With Daupler RMS, customers can share information about an issue via phone, email, text, web portal, or social media. Improve the flow and quality of critical incident information by giving customers the flexibility to communicate across their preferred platforms. Daupler RMS can use this information in any format for incident documentation and response coordination.
Provide transparency
With Daupler Engage, customers can track the status of an incident the same way they track deliveries. By monitoring response efforts, customers know what to expect once a service issue is identified. Daupler Engage also discourages imposter activity by telling customers when utility representatives are scheduled to arrive and who is scheduled for service visits.
Empower your customers to help
Customers can submit incident information online, including photos and notes, using their mobile devices or computers. This allows for an objective assessment of the severity of the situation and enables more effective response from dispatch and field crews.
Notify customers proactively
Daupler’s mass notification provides easy-to-use notification tools that enable quick text or voice communication with customers, including automated follow up if contact isn’t made on the first attempt. This reduces call volume and allows customers to plan around scheduled service activity.
Features
The Daupler Response Management System
Daupler AI
Daupler AI is the foundation of Daupler RMS. This proprietary technology allows organizations to gather valuable insights from incident data while empowering staff and customers with web-based tools that make it easier to gather and share critical information. Daupler AI results in more efficient call management, dispatch, response coordination, and incident documentation.
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Daupler Notify
Daupler’s mass notification solution facilitates efficient and accurate communication with customers for a flat fee during planned maintenance or emergency incidents.
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Daupler Engage
Daupler Engage enables customers to send photos and detailed incident reports using a mobile app, web portal, or text message. It also allows customers to track response progress the same way they track deliveries.
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Featured Case Study
Engaging Customers
Berea Municipal Utilities uses Daupler to share information with and get valuable information from customers.
