About Us
Who we are
We are passionate about solving response pain points for utilities, public works, and other service organizations.
Our story
Our founder and CEO, John Bertrand, PE, has worked in public works and utilities for more than 15 years. He recognized major inefficiencies in traditional approaches to managing service requests and responding to emergency situations. Many of those inefficiencies were related to communication, including the manual process for forming response teams, categorizing after-hours customer reports, and notifying residents or businesses during large-scale events. John knew there had to be a better way for service providers to manage these critical procedures.
John teamed up with Ryan Rosenbaum, our CTO, to develop a response management platform that could solve those problems and change the way organizations manage response efforts. As Daupler listened to users, they discovered new pain points to solve and innovative ways to make the platform even more valuable and simple to use.
Today, over 200 municipalities and service organizations use Daupler's technology.
John teamed up with Ryan Rosenbaum, our CTO, to develop a response management platform that could solve those problems and change the way organizations manage response efforts. As Daupler listened to users, they discovered new pain points to solve and innovative ways to make the platform even more valuable and simple to use.
Today, over 200 municipalities and service organizations use Daupler's technology.
The Daupler difference
Public works, utilities, and other service providers often operate largely unnoticed until a billing or service issue occurs. At Daupler, we know how hard these organizations work, and we know the importance of the services they provide. With our technology, we can help organizations improve response capabilities and strengthen customer confidence. Our goal is to make it easier for our customers to focus on their core mission of providing critical services to their customers and communities.
What we bring
Experience
The diverse team behind Daupler has decades of combined experience in software development, utilities, public works, and customer service. Our team shares a common passion for supporting critical community services, along with a strong commitment to client success and satisfaction.
Partnership
We don’t just sell software and disappear. We work closely with our clients to configure Daupler RMS based on operational needs and existing information systems. After implementation, our Client Success team provides ongoing support and continually collects client feedback to ensure the platform is performing to the client's satisfaction.
Innovation
We want our clients to succeed now and in the future. Our team is constantly working to understand industry trends, identify additional client pain points, and explore opportunities to adapt our technology to changes in industry standards and needs.
Partner with us!
Let’s talk about how our team can support yours.