Daupler Videos

Daupler streamlines dispatch for on call crew members and gives them insight into what they're facing with each callout.

Johnson County SUD staff share their perspective on response management and the impact it's had on customers and staff.

We strive to provide excellent service to ensure our clients' success, during and after implementation. Beth Huerta with Global Water Resources shares a few ways our team has supported hers.

Keep customers informed during large events so you can focus on resolving the issue.

Utilities' customers appreciate being informed. Response management helps with that, and it shows.

Three electric utilities share how photos help them respond more efficiently.

Discover the impact that Daupler's integration with NEXGEN has on time and paperwork at Vallejo, CA's water department

Sometimes staff turnover provides an opportunity to change things up. Deaf Smith Electric provides their perspective on how Daupler offered ways to do things differently.

Scott Bebar, GIS Specialist with Ottawa Water & Light, describes how Daupler RMS helps him respond to locates requests faster.

This client went from spending hours on the phone for an outage to 5 minutes.

Water, electric, locates, alarms - learn how Ottawa, KS uses Daupler RMS for them all

A few clients (Vallejo, Olathe, and Berea) share how they use data they get from Daupler RMS

Part of response excellence: Photos help prioritize response, and time stamps help managers know their crews are done.

Vallejo, CA's Water Department uses Daupler to use their resources more efficiently - particularly important with today's staffing shortages. In one example, they were able to get someone to an incident site before they received the first notification from 911.

Olathe Utility Maintenance Superintendent Tonya Roberts shares how Daupler helps keep her informed. She knows her crews are safe without constantly calling them.

Discover how Olathe Public Works uses Daupler to gain insights and manage cross-department incident response.

Change can be hard, but this crew has found Daupler easy-to-use and beneficial. Learn more.

Outages can create hundreds, if not thousands, of records to sift through to identify root causes and dangerous issues. Daupler's system was designed to help.

Daupler's response management system can integrate with a number of systems. Hear from one client on how the Daupler-Cityworks integration works for them.

Discover some of the ways Daupler helps Durham's Water & Sewer Maintenance Division with onboarding and team management.

Discover how Daupler helps the City of Durham's Water & Sewer Maintenance Division reduce overtime costs and better manage after-hours dispatch.

Multiple clients share the ways Daupler helps them provide better customer service.

Brad Phillips, Operations Superintendent, discusses how Daupler helps ensure the UG meets their union contract requirements when it comes to roster callouts.

When the power went out unexpectedly, Berea city staff were inundated with calls. Learn how they were able to bring in Daupler to handle the overflow, allowing them to focus on the task at hand.

Weather events are causing havoc with utilities. Learn how Berea Municipal Utilities uses Daupler to reduce some of the related stress from those events.

Berea Municipal Utilities knows customers want the latest information when they’ve reported an incident. Kevin Howard, General Manager, explains how his team and customers both benefit from Daupler Engage.

Chad Wiggins with the Unified Government of Wyandotte County and Kansas City, KS Public Works department shares his experience integrating systems with Daupler.

The Unified Government uses Daupler to handle after-hours calls, arm on-call staff with more information, automate callouts, and save the department time and money.

The Unified Government’s 311 team uses Daupler to handle after-hours and overflow calls, dispatch calls to the right place, and provide peace of mind.

Berea Municipal Utilities uses Daupler’s platform to improve safety, enhance customer service, respond quicker, and use data to manage operations.