Resources | videos
Learn about the features and benefits of Daupler’s response management solutions through our short product videos and directly from our clients.
On Daupler-NEXGEN integration
Discover the impact that Daupler's integration with NEXGEN has on time and paperwork at Vallejo, CA's water department
Deaf Smith Electric on how Daupler is different
Sometimes staff turnover provides an opportunity to change things up. Deaf Smith Electric provides their perspective on how Daupler offered ways to do things differently.
Streamline utility locates
Scott Bebar, GIS Specialist with Ottawa Water & Light, describes how Daupler RMS helps him respond to locates requests faster.
Focus on the issue, not the phone
This client went from spending hours on the phone for an outage to 5 minutes.
One response management system for all utilities
Water, electric, locates, alarms - learn how Ottawa, KS uses Daupler RMS for them all
On the value of data from Daupler
A few clients (Vallejo, Olathe, and Berea) share how they use data they get from Daupler RMS
How response excellence benefits crews in the field
Part of response excellence: Photos help prioritize response, and time stamps help managers know their crews are done.
Faster than 911
Vallejo, CA's Water Department uses Daupler to use their resources more efficiently - particularly important with today's staffing shortages. In one example, they were able to get someone to an incident site before they received the first notification from 911.
Giving supervisors better visibility
Olathe Utility Maintenance Superintendent Tonya Roberts shares how Daupler helps keep her informed. She knows her crews are safe without constantly calling them.
Enabling collaboration with Daupler RMS
Discover how Olathe Public Works uses Daupler to gain insights and manage cross-department incident response.
A crew's perspective on Daupler
Change can be hard, but this crew has found Daupler easy-to-use and beneficial. Learn more.
Power outages, response management, and AI
Outages can create hundreds, if not thousands, of records to sift through to identify root causes and dangerous issues. Daupler's system was designed to help.
Integrating Daupler with Cityworks
Daupler's response management system for utilities and public works can integrate with a number of systems. Hear from one client on how the Daupler-Cityworks integration works for them.
Improving onboarding and team performance with Daupler
Discover some of the ways Daupler helps Durham's Water & Sewer Maintenance Division with onboarding and team management.
How Durham benefits from smarter response
Discover how Daupler helps the City of Durham's Water & Sewer Maintenance Division reduce overtime costs and better manage after-hours dispatch.
How Daupler helps with Customer Service
Multiple clients share the ways Daupler helps them provide better customer service.
The Unified Government: Following Union Rules
Brad Phillips, Operations Superintendent, discusses how Daupler helps ensure the UG meets their union contract requirements when it comes to roster callouts.
Berea Municipal Utilities: Providing Extra Capacity
When the power went out unexpectedly, Berea city staff were inundated with calls. Learn how they were able to bring in Daupler to handle the overflow, allowing them to focus on the task at hand.
Berea Municipal Utilities: The Ice Storm
Weather events are causing havoc with utilities. Learn how Berea Municipal Utilities uses Daupler to reduce some of the related stress from those events.
Berea Municipal Utilities on Engaging Customers
Berea Municipal Utilities knows customers want the latest information when they’ve reported an incident. Kevin Howard, General Manager, explains how his team and customers both benefit from Daupler Engage.
The Unified Government on Integrating with Daupler
Chad Wiggins with the Unified Government of Wyandotte County and Kansas City, KS Public Works department shares his experience integrating systems with Daupler.
The Unified Government of Wyandotte County and Kansas City, KS Water Pollution Control Division
The Unified Government uses Daupler to handle after-hours calls, arm on-call staff with more information, automate callouts, and save the department time and money.
The Unified Government 311 Team
The Unified Government’s 311 team uses Daupler to handle after-hours and overflow calls, dispatch calls to the right place, and provide peace of mind.
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