Solutions | Empower Customer Service
Give teams the tools they need to provide the best customer service possible
Enhance call center team performance
Daupler RMS helps call center staff collect and classify relevant information from customers. The platform allows staff to process calls more efficiently, reducing wait times and resulting in faster dispatch. It also helps new team members manage calls confidently and meet performance goals.
Enable data-driven service
Daupler RMS aggregates inputs, including photos and notes from customers, to provide a more comprehensive view of each incident. This gives crews the information they need to respond effectively. The platform also identifies related customer reports, facilitating coordinated response and communications efforts.
Extend service to after-hours callers
Daupler Answering offers a cost-effective option to extend quality customer service to after-hours calls. Daupler’s call center teams are trained to take utility, public works, and other service organization calls, and are available 24 x 7 x 365.
Update customers and reduce calls
Daupler provides tools to notify customers ahead of planned maintenance and keep them informed during unplanned events. Daupler’s portal allows customers to track the status of a service issue from start to finish. These solutions reduce customer service calls and give customers the accurate, real-time information they expect.
Features
The Daupler Response
Management System
Daupler AI
Daupler AI is the foundation of Daupler RMS. This proprietary technology allows organizations to gather valuable insights from incident data while empowering staff and customers with web-based tools that make it easier to gather and share critical information. Daupler AI results in more efficient call management, dispatch, response coordination, and incident documentation.
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Daupler Answering
Daupler’s reliable answering service can manage after-hours or overflow calls. Daupler teams are trained in utilities and public services, so they can seamlessly serve as an extension of staff outside of an organization’s regular operating hours.
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Daupler Engage
Daupler Engage enables customers to send photos and detailed incident reports using a mobile app, web portal, or text message. It also allows customers to see response progress.
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Daupler Notify
Daupler Notify helps organizations proactively inform customers in the event of planned maintenance or unplanned service interruptions. This easy-to-use tool is available for a flat fee, eliminating the need to worry about extra charges during critical events.
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Featured Case Study
Improving customer service at multiple utilities
Multiple organizations comment on the value of Daupler in improving customer service.
“We don’t have to sit on the phone and write down anything. Daupler sends the information and address. You hit a button and make a service request for it, and it’s dispatched to the crew. It’s a lot better.”
– Reginald Yates, Maintenance Crew Supervisor