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St Lucie County simplifies communications

Keeping customers informed when service is affected is a significant priority for St. Lucie County Utilities. The size and scope of their service area sometimes made it difficult to share critical information. Adding Daupler Notify to Daupler RMS, their response management system, helped them provide more proactive communications while streamlining their response processes.

[With Daupler,] we updated them every hour with what was going on. And we know that everyone received the message and that everyone knows about the problem."

Christopher Gamble, Utility Field Operations Manager

St Lucie County simplifies communications

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Success story: St. Lucie County

Learn a bit about St. Lucie County, the challenges they faced, how they use Daupler Notify, and an example of the benefits they gained from the system.

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Features

The Daupler Response Management System

Daupler AI is the foundation of Daupler RMS. This proprietary technology allows organizations to gather valuable insights from incident data while empowering staff and customers with web-based tools that make it easier to gather and share critical information. Daupler AI results in more efficient call management, dispatch, response coordination, and incident documentation.

Daupler Answering

Many organizations use Daupler’s reliable answering service to manage after-hours or overflow calls. Daupler teams are trained in utilities and public services, so they can seamlessly serve as an extension of staff outside of regular operating hours.

Daupler Callout

Daupler Callout automates roster callouts to ensure on-call staff are contacted at the right time and in the right order. Daupler Callout enables quick and easy crew assembly once schedules, skills, and escalation trees are saved in Daupler’s platform.

Daupler Engage enables customers to send photos and detailed incident reports using a mobile app, web portal, or text message. It also allows customers to track response progress.

Daupler’s mass notification solution facilitates efficient and accurate communication with customers for a flat fee during planned maintenance or emergency incidents.

Event Detection

Event Detection facilitates a coordinated response when multiple calls or alarms are related to one incident. It reduces duplicate dispatches and allows callers to opt in to receive status updates related to ongoing response efforts.

Daupler Analytics

Daupler’s analytics module takes the data from Daupler RMS and turns it into powerful insights. Incident heat maps help with maintenance planning, and team metrics identifies potential coaching opportunities.