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Oakland Fire Department and Dispatch Assist

The Oakland Fire Department Communications Dispatch Center is currently understaffed yet handling more calls than ever. Because of the nature of the calls they receive, every second counts. Learn how the Center uses Daupler Dispatch Assist to reduce the amount of time they spend on utilities and public works calls, enabling them to get to that next call faster.

Moving from a manual process to transfer public works/utilities calls to Daupler Dispatch Assist was like night and day. We saw an immediate drastic reduction in call processing times for those calls. This way is so much better.

Dave Ebarle, Communications Manager

Oakland Fire Department and Dispatch Assist

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Success Story: The Oakland Fire Department and Daupler Dispatch Assist

Download this short case study to discover how the Oakland Fire Department used Daupler Dispatch Assist to help them manage utilities and public works calls.

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Features

The Daupler Response Management System

Daupler AI is the foundation of Daupler RMS. This proprietary technology allows organizations to gather valuable insights from incident data while empowering staff and customers with web-based tools that make it easier to gather and share critical information. Daupler AI results in more efficient call management, dispatch, response coordination, and incident documentation.

Daupler Answering

Many organizations use Daupler’s reliable answering service to manage after-hours or overflow calls. Daupler teams are trained in utilities and public services, so they can seamlessly serve as an extension of staff outside of regular operating hours.

Daupler Callout

Daupler Callout automates roster callouts to ensure on-call staff are contacted at the right time and in the right order. Daupler Callout enables quick and easy crew assembly once schedules, skills, and escalation trees are saved in Daupler’s platform.

Daupler Engage enables customers to send photos and detailed incident reports using a mobile app, web portal, or text message. It also allows customers to track response progress.

Daupler’s mass notification solution facilitates efficient and accurate communication with customers for a flat fee during planned maintenance or emergency incidents.

Event Detection

Event Detection facilitates a coordinated response when multiple calls or alarms are related to one incident. It reduces duplicate dispatches and allows callers to opt in to receive status updates related to ongoing response efforts.

Daupler Analytics

Daupler’s analytics module takes the data from Daupler RMS and turns it into powerful insights. Incident heat maps help with maintenance planning, and team metrics identifies potential coaching opportunities.