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Streamlining locates to provide relief for a short-staffed utility

Traditional dispatch methods weren't working for Pleasant View Water & Sanitation District (PVWSD), so they decided to give Daupler's response management tools a try. In addition to solving their dispatch issues, they also addressed their after-hours and overflow issues. Their new approach to utility locates dispatch allowed them to better serve customers and use employee time more efficiently.

The ease of changing the callout tree is a big time saver. It was inconvenient on our side before; we like it now because it's really easy to change.

David Councilman, District Manager

Streamlining locates to provide relief for a short-staffed utility

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Success Story: PVWSD

Download this short case study to learn more about the challenges faced by PVWSD, and how they solved them with Daupler's tools.

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