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Saving Christmas in Olympia Washington

Olympia's public works department handles transportation, water resources (including drinking water, wastewater, stormwater, and reclaimed water), fleet, traffic lights, streets, and more. Caroline Inions, Program Assistant in the department, helps ensure Olympia's Public Works crews have the information they need to meet their community's needs, no matter the time of day or day of year.

Before implementing Daupler, Caroline and team experienced a number of challenges related to dispatch, communications, collaboration, shutoff lists, and scheduling. This case study shares how Olympia Public Works and Daupler partnered to solve those challenges, and how they helped save Christmas for one employee.

For me, why we chose Daupler was because of the technology. Being able to get on the computer and see what's going on. The record keeping. The ease for the guys to use it - just getting a notification on the phone. Just having everything there right in front of you.

Caroline Inions, Program Assistant, City of Olympia Public Works

Saving Christmas in Olympia Washington

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Success Story: Olympia, WA

Learn more details on the challenges Olympia, WA's public works department wanted to solve and how they partnered with Daupler to do so.

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Features

The Daupler Response Management System

Daupler AI is the foundation of Daupler RMS. This proprietary technology allows organizations to gather valuable insights from incident data while empowering staff and customers with web-based tools that make it easier to gather and share critical information. Daupler AI results in more efficient call management, dispatch, response coordination, and incident documentation.

Daupler Answering

Many organizations use Daupler’s reliable answering service to manage after-hours or overflow calls. Daupler teams are trained in utilities and public services, so they can seamlessly serve as an extension of staff outside of regular operating hours.

Daupler Callout

Daupler Callout automates roster callouts to ensure on-call staff are contacted at the right time and in the right order. Daupler Callout enables quick and easy crew assembly once schedules, skills, and escalation trees are saved in Daupler’s platform.

Daupler Engage enables customers to send photos and detailed incident reports using a mobile app, web portal, or text message. It also allows customers to track response progress.

Daupler’s mass notification solution facilitates efficient and accurate communication with customers for a flat fee during planned maintenance or emergency incidents.

Event Detection

Event Detection facilitates a coordinated response when multiple calls or alarms are related to one incident. It reduces duplicate dispatches and allows callers to opt in to receive status updates related to ongoing response efforts.

Daupler Analytics

Daupler’s analytics module takes the data from Daupler RMS and turns it into powerful insights. Incident heat maps help with maintenance planning, and team metrics identifies potential coaching opportunities.