Olympia's public works department handles transportation, water resources (including drinking water, wastewater, stormwater, and reclaimed water), fleet, traffic lights, streets, and more. Caroline Inions, Program Assistant in the department, helps ensure Olympia's Public Works crews have the information they need to meet their community's needs, no matter the time of day or day of year.
Before implementing Daupler, Caroline and team experienced a number of challenges related to dispatch, communications, collaboration, shutoff lists, and scheduling. This case study shares how Olympia Public Works and Daupler partnered to solve those challenges, and how they helped save Christmas for one employee.
Related Case Studies
Electric
Shifting dispatch to a dedicated system
Learn how Kirkwood, MO's electric department streamlined their operations by replacing police dispatch with a Response Management System
Electric
Daupler and Overton Power District No. 5
Overton Power District No. 5 struggled with the inefficiencies of their previous traditional call center provider. Daupler helped them control costs and keep customers in the loop.
Sewer
Water
Shifting after-hours dispatch from the plant
St. Peters turned to Daupler to manage after-hours dispatch to improve customer service and keep operators focused on their main roles.
Let’s discuss your future success.
Set up time for a quick chat to see if a partnership might make sense.
