Saving Christmas in Olympia Washington

Olympia's public works department handles transportation, water resources (including drinking water, wastewater, stormwater, and reclaimed water), fleet, traffic lights, streets, and more. Caroline Inions, Program Assistant in the department, helps ensure Olympia's Public Works crews have the information they need to meet their community's needs, no matter the time of day or day of year.

Before implementing Daupler, Caroline and team experienced a number of challenges related to dispatch, communications, collaboration, shutoff lists, and scheduling. This case study shares how Olympia Public Works and Daupler partnered to solve those challenges, and how they helped save Christmas for one employee.