
< All Case Studies
Improved transparency in the City of Oakland, CA
In the City of Oakland, after-hours incidents were costly and complicated, requiring manual call lists and chasing down missing information from closed offices.
Daupler was able to implement a solution for Oakland that automated significant portions of their response process. This included gathering information from reporting parties, automating call lists, and tracking the City’s progress on specific incidents as well as the performance of individual team members. In less than 8 months, the City was able to lower its number of monthly incidents from 400+ to less than 60, resulting in a direct savings of $2 million annually.
Related Case Studies

Electric
Daupler and Overton Power District No. 5
Overton Power District No. 5 struggled with the inefficiencies of their previous traditional call center provider. Daupler helped them control costs and keep customers in the loop.
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Public Works
Water
Sewer
Streets
Saving Christmas in Olympia Washington
Olympia's public works department partnered with Daupler to solve issues related to dispatch, communications, scheduling and more.

Sewer
Water
Shifting after-hours dispatch from the plant
St. Peters turned to Daupler to manage after-hours dispatch to improve customer service and keep operators focused on their main roles.
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