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Improved transparency in the City of Oakland, CA

In the City of Oakland, after-hours incidents were costly and complicated, requiring manual call lists and chasing down missing information from closed offices.

Daupler was able to implement a solution for Oakland that automated significant portions of their response process. This included gathering information from reporting parties, automating call lists, and tracking the City’s progress on specific incidents as well as the performance of individual team members. In less than 8 months, the City was able to lower its number of monthly incidents from 400+ to less than 60, resulting in a direct savings of $2 million annually.

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"We have seen a significant reduction in callouts (estimated 75% reduction) as a result of Daupler. Also, Daupler has documented all emergency work performed."

- Richard Battersby, City of Oakland, CA

Improved transparency in the City of Oakland, CA

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Features

The Daupler Response Management System

Daupler AI is the foundation of Daupler RMS. This proprietary technology allows organizations to gather valuable insights from incident data while empowering staff and customers with web-based tools that make it easier to gather and share critical information. Daupler AI results in more efficient call management, dispatch, response coordination, and incident documentation.

Daupler Answering

Many organizations use Daupler’s reliable answering service to manage after-hours or overflow calls. Daupler teams are trained in utilities and public services, so they can seamlessly serve as an extension of staff outside of regular operating hours.

Daupler Callout

Daupler Callout automates roster callouts to ensure on-call staff are contacted at the right time and in the right order. Daupler Callout enables quick and easy crew assembly once schedules, skills, and escalation trees are saved in Daupler’s platform.

Daupler Engage enables customers to send photos and detailed incident reports using a mobile app, web portal, or text message. It also allows customers to track response progress.

Daupler’s mass notification solution facilitates efficient and accurate communication with customers for a flat fee during planned maintenance or emergency incidents.

Event Detection

Event Detection facilitates a coordinated response when multiple calls or alarms are related to one incident. It reduces duplicate dispatches and allows callers to opt in to receive status updates related to ongoing response efforts.

Daupler Analytics

Daupler’s analytics module takes the data from Daupler RMS and turns it into powerful insights. Incident heat maps help with maintenance planning, and team metrics identifies potential coaching opportunities.