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Improving customer service for Berea Municipal Utilities

Whether their questions are related to billing or an outage, customers want answers and fixes. Berea Municipal Utilities uses Daupler to respond faster, to share information with customers and team members, and to ensure calls and incidents don’t get lost.

You'll learn how they:

Use Daupler's Events Tool to handle high volumes of calls during large service interruptions
Can call on Daupler when their own customer service team is overwhelmed
Leverage photos and notes provided by customers to respond faster
Discovered tons of after-hours billing calls that they are now able to address during normal business hours

"With Daupler, you're going to get a more efficient way to assign your personnel. You're going to have the hard data you can present to your customers. It's at your fingertips to where you can show that you're really all about customer service as a utility."

- Kevin Howard, Berea, KY