Shifting after-hours dispatch from the plant

Before Daupler, St. Peters’ water treatment plant operators fielded incoming calls from concerned citizens, while also trying to fix the issue at hand. Operators would often have to call additional staff after-hours to help manage the large volume of calls.

Now, Daupler fields calls from concerned residents and updates them on the status of their incident through its response management system. Download the case study for an example of how Daupler was able to save the St. Peters team significant time and distraction during a large scale event.