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Shifting after-hours dispatch from the plant

Before Daupler, St. Peters’ water treatment plant operators fielded incoming calls from concerned citizens, while also trying to fix the issue at hand. Operators would often have to call additional staff after-hours to help manage the large volume of calls.

Now, Daupler fields calls from concerned residents and updates them on the status of their incident through its response management system. Download the case study for an example of how Daupler was able to save the St. Peters team significant time and distraction during a large scale event.

Daupler was able to capture the hundreds of calls and get a record of the reporting party, much, much faster than we would have been able to. St. Peters call volume capability is much smaller than what Daupler can handle. I was able to use Daupler to send text messages out to those residents that opted in.

Amy Haddock, Director of Utilities

Shifting after-hours dispatch from the plant

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Success Story: St. Peters

Download this case study to learn how the City of St. Peters, MO uses Daupler to allow their water treatment plant resources to focus on their core work.

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Features

The Daupler Response Management System

Daupler AI is the foundation of Daupler RMS. This proprietary technology allows organizations to gather valuable insights from incident data while empowering staff and customers with web-based tools that make it easier to gather and share critical information. Daupler AI results in more efficient call management, dispatch, response coordination, and incident documentation.

Daupler Answering

Many organizations use Daupler’s reliable answering service to manage after-hours or overflow calls. Daupler teams are trained in utilities and public services, so they can seamlessly serve as an extension of staff outside of regular operating hours.

Daupler Callout

Daupler Callout automates roster callouts to ensure on-call staff are contacted at the right time and in the right order. Daupler Callout enables quick and easy crew assembly once schedules, skills, and escalation trees are saved in Daupler’s platform.

Daupler Engage enables customers to send photos and detailed incident reports using a mobile app, web portal, or text message. It also allows customers to track response progress.

Daupler’s mass notification solution facilitates efficient and accurate communication with customers for a flat fee during planned maintenance or emergency incidents.

Event Detection

Event Detection facilitates a coordinated response when multiple calls or alarms are related to one incident. It reduces duplicate dispatches and allows callers to opt in to receive status updates related to ongoing response efforts.

Daupler Analytics

Daupler’s analytics module takes the data from Daupler RMS and turns it into powerful insights. Incident heat maps help with maintenance planning, and team metrics identifies potential coaching opportunities.