< All Case Studies

Increased efficiency in the City of Durham, NC

The City of Durham came to us with an efficiency problem. Calling trees, manual reporting and outdated processes were costing the water and sewer department too much time. Specifically, they were paying exorbitant overtime rates. The Daupler team was able to customize and implement a solution for the City within days. In the first month, Daupler cut their overtime hours in half, and our software continues to save the City of Durham $200,000 annually.

"Daupler has changed the way we do business. Our supervisors easily manage on-call staff and dispatch people. Communication with our teams has improved a ton. Response times are better, customers are getting better service. Crews love the quick access to tools. We’re very happy, couldn’t ask for a better platform."

- Tim Segard, City of Durham, NC

Increased efficiency in the City of Durham, NC

Download Case Study

Download case study PDF

Related Case Studies

St Lucie County simplifies communications

Discover how Daupler's mass notification system works with Daupler RMS to streamline response and keep customers informed.

Oakland Fire Department and Dispatch Assist

Learn how the Oakland Fire Department Communications Dispatch Center uses Daupler Dispatch Assist to get to the next call faster.

Shifting dispatch to a dedicated system

Learn how Kirkwood, MO's electric department streamlined their operations by replacing police dispatch with a Response Management System

Let’s discuss your future success.

Set up time for a quick chat to see if a partnership might make sense.

Get a quick demo

Features

The Daupler Response Management System

Daupler AI is the foundation of Daupler RMS. This proprietary technology allows organizations to gather valuable insights from incident data while empowering staff and customers with web-based tools that make it easier to gather and share critical information. Daupler AI results in more efficient call management, dispatch, response coordination, and incident documentation.

Daupler Answering

Many organizations use Daupler’s reliable answering service to manage after-hours or overflow calls. Daupler teams are trained in utilities and public services, so they can seamlessly serve as an extension of staff outside of regular operating hours.

Daupler Callout

Daupler Callout automates roster callouts to ensure on-call staff are contacted at the right time and in the right order. Daupler Callout enables quick and easy crew assembly once schedules, skills, and escalation trees are saved in Daupler’s platform.

Daupler Engage enables customers to send photos and detailed incident reports using a mobile app, web portal, or text message. It also allows customers to track response progress.

Daupler’s mass notification solution facilitates efficient and accurate communication with customers for a flat fee during planned maintenance or emergency incidents.

Event Detection

Event Detection facilitates a coordinated response when multiple calls or alarms are related to one incident. It reduces duplicate dispatches and allows callers to opt in to receive status updates related to ongoing response efforts.

Daupler Analytics

Daupler’s analytics module takes the data from Daupler RMS and turns it into powerful insights. Incident heat maps help with maintenance planning, and team metrics identifies potential coaching opportunities.