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Response management for gas utilities

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When there’s a report of a potential gas leak or an infrastructure alarm, safety is the highest priority. Daupler’s advanced response and communications software provides teams with the tools they need to make intelligent and fast decisions.

Get there faster
Daupler’s roster callout tools reduce crew response times significantly while complying with internal protocols or union rules. Spatial dispatch capabilities identify staff proximity to incident locations to ensure the fastest response possible.
Keep customers safe
Expediting responses and alerting customers in impact areas are critical safety measures for gas service providers. Daupler’s easy-to-use mass notification tools enable quick text or voice communication with customers, including automated follow up if contact isn’t made on the first attempt.
Keep crews safe
Daupler RMS can automatically document crew arrival times at a service site, and an alert is sent if a status update is not provided within an established time frame. This feature improves personnel safety and enhances situational awareness during emergencies.
Simplify compliance and reporting
Daupler RMS can automatically document response data, making it easy to supply stakeholders such as executives, regulators, and state and federal agencies with compliance and safety metrics.
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Featured Case Study

Complying with union contract terms during the callout process

The Unified Government of Wyandotte County and Kansas City, KS uses Daupler RMS to manage their roster callout process to ensure compliance with union requirements. A process that could take more than an hour without Daupler is now fully automated and union-compliant during each incident requiring on-call staff.
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Related GOALS

What primary response pain points you would like to solve?

Gas utilities use Daupler to enhance safety, accelerate response, keep customers updated, and more.

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Accelerate dispatch

Eliminate dispatch delays and inefficiencies. Daupler helps your team collect the right information from customers, share that information with the right crew members, and automate callouts and documentation.

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Notify customers

Efficiently send mass notifications via text, email, or phone. Daupler's flat fee pricing structure lets you send critical information to customers without worrying about high bills.

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Keep crews safe

Response crews frequently encounter dangerous situations when working with critical infrastructure. Daupler logs site arrival times and crew check-ins to help ensure crews make it back safely.

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Empower customer service

Provide tools to help customer service staff capture and relay pertinent information when response times matter most. Embedded operating procedures help elevate performance and increase team and customer satisfaction.

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featured Integrations

Built to connect

Daupler’s response management system can integrate with a number of different commonly used systems to provide a more holistic view of incidents and reduce manual data entry.

CMMS and Work Order Management Systems
An integration with CMMS or work order systems enables a singular tracking tool for work activities related to routine maintenance, service requests and emergency responses.
Automated Metering Infrastructure (AMI) and other sensors/IoTs
Daupler RMS can use data from infrastructure sensors and alarms to create incident reports. It can also combine system sensor data with customer reports to present a more comprehensive incident view.
Customer-related systems, including billing, CIS, and CRMs
Daupler RMS can integrate with customer-related databases so staff can easily see billing status and history related to service requests.
Geographic Information Systems (GIS)
Data from GIS platforms can be overlaid on Daupler data to show where service requests and emergencies are occurring across the system or infrastructure network.

Learn more about our
solutions for gas utilities.

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