Transparent customer engagement. Smarter Operations. Simplified compliance.
Daupler's response management system (RMS) helps utilities manage incidents more effectively while increasing transparency and strengthening customer trust. Built for the UK's evolving regulatory landscape, Daupler advances operational and enviornmental priorities with AI-driven responsiveness, lowers costs, and improves outcomes for both customers and field teams.
Solutions by Goals
What do you want to achieve for your customers, teams, and the environment?
Whether you're aiming to enhance customer experience, improve operational performance, meet environmental targets, or do more with scarce resources, Daupler can help.
Many utilities and public works agencies are overwhelmed with data. Daupler RMS interfaces with multiple information systems to help identify when and where issues are occurring, and whom they’re impacting.
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Daupler cuts OpEx by automating key processes; from speeding up incident triage and reducing unnecessary callouts to eliminating duplicate reports. Customers have seen up to 75% reduction in incident response costs.
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Daupler automatically analyses incoming issues and categorises by type and severity, connecting related reports and routing them to the right teams, while real time updates keep customers informed. This helps call centres manage high call volumes more efficiently, reduce response times and maximise agent productivity.
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With Daupler, its easy for customers to report issues and for operators to keep them updated throughout the process. This two-way communication improves service quality, reduces complaints, and builds trust through clearer communication.
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Field teams can encounter dangerous situations when working with critical infrastructure. Daupler RMS logs site arrival times and prompts field check-ins to keep managers appraised of location and status.
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Daupler RMS helps water utilities stay ahead of pollution incidents and reduce the impact when they do happen. By detecting risks early and routing them to the right teams, Daupler enables early intervention and supports compliance with environmental targets such as a 45% reduction in storm overflows. When incidents do occur, Daupler facilitates faster, more coordinated responses to limit escalation.
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Daupler RMS supports sustainability goals by improving coordination between customer and operational teams. Actions are tracked across systems, providing a clear picture of energy use linked to operations. Real time visibility helps spot issues quickly, deploy teams based on severity and urgency, cut avoidable callouts and reduce incident related emissions by up to 30%. That means fewer wasted trips across the fleet, and for EV’s, less strain on the grid, helping maximise the carbon benefit of zero-emission vehicles.
Learn More →The Daupler Response Management System
How it works
Daupler RMS is a software platform accessible from any device, anywhere. There is nothing to install, update, or otherwise maintain. When you choose Daupler's software solutions, we assign a dedicated team member to learn about your organisation and configure the platform to best fit your needs and objectives. The intuitive and easy-to-use interface can be managed by a designated administrator without any coding or development expertise. You’ll see benefits immediately.
Sectors we support
and better customer experience
Daupler helps utilities reduce unnecessary call-outs by up to 75%, leading to substantial cost savings and more efficient use of resources. With better coordination between teams and clearer communication with customers, utilities also report higher satisfaction across the board.
Discover what Daupler can do for your organisation.
Access the information and insights you need, when and where you need them. There’s nothing to install, update, or maintain; Daupler is cloud-based, fully customisable, and easy to integrate with your existing systems.