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The Daupler Blog

Updates and ruminations on technology, utilities, public works, and other service industries.

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Technology

Response management: Beyond the call

by

Daupler Marketing

October 27, 2022

Response doesn't end with the call. In fact, the important part is often afterwards.

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Customer Experience

Case study: Realizing efficiency gains with improved customer engagement

by

Daupler Marketing

October 6, 2022

Learn how this utility uses customer engagement technology to prioritize response while keeping customers informed.

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Technology

Not all callout tools are created equal

by

Daupler Marketing

September 16, 2022

Automated callout tools have emerged as industry best practice, but not all callout tools are created equal.

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Technology
Customer Experience

Prevent utility imposter scams with response management

by

Daupler Marketing

August 25, 2022

Leveraging technology and automation can improve communication and situational awareness with utility customers.

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