When an emergency or service disruption requires multiple people to respond, efficiency is critical. Traditionally, incident response procedures include manual callout - the formation of crews using a tiered list or calling tree. Calling people one-by-one is time-consuming and difficult to document. This causes delays in response and potential workforce issues if union, seniority, or other requirements aren't followed or easy to substantiate. They can be prone to errors as well. And, many situations evolve so quickly, the information shared may be obsolete by the time the team is formed.
Automated callout tools have emerged as the industry best practice. Not only do these tools allow for communication with large numbers of personnel at the same time, but automated systems can include useful data management capabilities. Maintaining up-to-date contact details and documenting preferred communication methods can significantly improve the notification success rates. Depending on incident requirements, dispatch rules and conditions can sometimes be customized with automation tools. This allows contact lists and event information to be quickly updated for each callout.
But not all automated callout tools are created equal. An effective callout platform can apply conditional algorithms to reflect an organization's callout procedures. For example, a callout list might need to be adjusted based on schedule, hours previously worked, required skillset, and contract terms. Information management is also a major value-add from a well-designed callout system. Documentation, dispatch reporting, and improved visibility across an organization can drive efficiency improvements when integrated with callout technology.
Daupler's response management system, Daupler RMS, automates callout based on an organization's unique operating procedures. Users can update rosters with roles, skills, schedules, and escalation protocols within the platform. If scheduling requirements change as labor contracts are renewed, those rules can be easily updated so the organization remains compliant when response teams are being formed. Crew formation becomes a simple process that is documented for any future audits. The incident information captured in Daupler RMS is available to crew members as they are added, and they can document actions taken from their smartphones for further efficiency.
Equip your response teams with the information and tools they need to quickly resolve service issues. Learn more about Daupler Callout on our website or schedule a meeting with one of our experts today.
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