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The Daupler Blog

Updates and ruminations on technology, utilities, public works, and other service industries.

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Customer Experience

Today's workforce challenges: Doing more with less

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Daupler Marketing

June 30, 2022

Amidst the pandemic, service organizations faced myriad challenges, not the least of which was maintaining staffing levels. Response management technology can help teams with performance, onboarding, and burn-out.

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Technology
Process

The role of artificial intelligence in event detection

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Daupler Marketing

June 13, 2022

Event detection - the ability to detect an issue impacting multiple people - is a key way to streamline response. This article discusses how it leverages AI to do so.

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Customer Experience

Empowering customer service with artificial intelligence

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Daupler Marketing

May 26, 2022

Technology can help service teams maintain or improve service levels despite staffing challenges.

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Customer Experience

Building customer trust builds dividends

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Daupler Marketing

March 8, 2022

Investing in customer engagement today offers an exponential return for future event management scenarios.

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