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Cumberland Utility District modernizes response

Cumberland Utility District serves roughly 4,600 rural water customers across Morgan and Roane Counties in eastern Tennessee with a lean team of 22. When new General Manager Dax Mitchell inherited a district with a damaged community reputation and no way to proactively communicate with customers during outages, he turned to Daupler RMS. The result was a complete transformation of on-call operations, restored community trust, and a utility that peers across Tennessee now look to as a model.

"Since implementing Daupler, it has completely transformed the way we handle our on-call operations. Daupler has made our process at least 100 times more efficient."

Dax Mitchell, General Manager

Cumberland Utility District modernizes response

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Success Story: Cumberland Utility District

Learn how Cumberland Utility District used Daupler RMS to modernize on-call operations, improve customer communications, and transform its reputation into one that peer utilities across Tennessee now follow.

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Features

The Daupler Response Management System

Daupler AI is the foundation of Daupler RMS. This proprietary technology allows organizations to gather valuable insights from incident data while empowering staff and customers with web-based tools that make it easier to gather and share critical information. Daupler AI results in more efficient call management, dispatch, response coordination, and incident documentation.

Daupler Answering

Many organizations use Daupler’s reliable answering service to manage after-hours or overflow calls. Daupler teams are trained in utilities and public services, so they can seamlessly serve as an extension of staff outside of regular operating hours.

Daupler Callout

Daupler Callout automates roster callouts to ensure on-call staff are contacted at the right time and in the right order. Daupler Callout enables quick and easy crew assembly once schedules, skills, and escalation trees are saved in Daupler’s platform.

Daupler Engage enables customers to send photos and detailed incident reports using a mobile app, web portal, or text message. It also allows customers to track response progress.

Daupler’s mass notification solution facilitates efficient and accurate communication with customers for a flat fee during planned maintenance or emergency incidents.

Event Detection

Event Detection facilitates a coordinated response when multiple calls or alarms are related to one incident. It reduces duplicate dispatches and allows callers to opt in to receive status updates related to ongoing response efforts.

Daupler Analytics

Daupler’s analytics module takes the data from Daupler RMS and turns it into powerful insights. Incident heat maps help with maintenance planning, and team metrics identifies potential coaching opportunities.